Privacy Policy free88 – User Data Protection

1 Introduction

Free88 ("we", "Platform", or "free88.vu") is an online entertainment platform operating in Malaysia. We take user privacy seriously and are committed to protecting the personal information you share with us.

This Privacy Policy clearly and transparently explains how we collect, use, store, share, and protect your personal information when you use the free88 website, mobile app, or any services provided by free88.

This document is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia, which governs how organisations process the personal data of individuals in the context of commercial transactions. We take this legal responsibility seriously and have appointed an internal data compliance officer to ensure every aspect of our data processing complies with applicable legislation.

By registering an account at free88, accessing our website, or using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2 Data We Collect

In operating the platform, free88 collects several categories of information from users. This data collection is necessary to enable us to provide services that are safe, fair, and compliant with applicable laws.

2.1 Information You Provide Directly

When you register an account or interact with our platform, you provide the following information:

• Identity Information: Full name as per identity card, identity card number (MyKad/passport), date of birth and gender.
• Contact Information: Email address, mobile number and residential address.
• Financial Information: Bank account number, bank name, account holder name and credit/debit card details where applicable.
• Verification Documents: A copy of your ID, bank statement, utility bill, or other documents for KYC (Know Your Customer) purposes.
• Profile Information: Username, encrypted password and personal account preferences.

2.2 Information Collected Automatically

When you use the free88 platform, our systems automatically collect technical information:

2.3 Information from Third Parties

In some cases, we may receive information about you from legitimate third-party sources, such as payment service providers (to verify transactions), identity verification agencies, and relevant regulatory bodies.

3 Data Usage Purpose

Free88 uses your personal data for lawful and transparent purposes. We will not use your data for purposes beyond the scope stated below without obtaining your prior consent.

3.1 Service Provision and Management

• Processing account registration and verifying your identity.
• Managing deposits, withdrawals and all financial transactions in your account.
• Providing access to games and services on the free88 platform.
• Sending important account notifications such as transaction confirmations and security updates.

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Verifying user identity during login and high-risk transactions.
• Monitoring unusual usage patterns to protect your account.
• Compliant with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

3.3 Platform Improvement

• Analysing usage patterns to improve platform design and functionality.
• Running A/B tests to improve the user experience.
• Developing new products and features that are more relevant to Malaysian users.

3.4 Communications and Marketing

With your consent, we may use your contact information to send you details about promotions, bonus offers, and platform updates. You may opt out of marketing communications at any time through your account settings.

4 Data Protection

The security of your personal data is our highest priority. free88 continuously invests in the latest information security infrastructure to ensure your data is protected at every stage — during transmission, processing, and storage.

4.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All communications between your browser/app and free88 servers are encrypted using the highest industry standards.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted format using the latest hashing algorithms — no one, including our staff, can read your password.
• Two-Factor Authentication (2FA): We offer 2FA options and encourage all users to enable them for an added layer of security.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: Our infrastructure undergoes regular penetration testing and independent security audits.

4.2 Organisational Security Measures

• Access to user data is restricted to staff with a legitimate need only, based on the principle of least privilege.
• All staff who handle user data are required to undergo data protection training and sign confidentiality agreements.
• A complete audit log is maintained for every access to user data.
• A comprehensive data incident response procedure is in place to address any breach swiftly and effectively.

5 Data Sharing With Third Parties

Free88 understands the importance of your data privacy. We do not share your personal information with external parties except in limited, lawful, and transparent circumstances as described below.

5.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations. These include payment processors (FPX, DuitNow, Touch 'n Go), cloud service providers, analytics companies, and licensed game software providers. All these partners are bound by strict data protection agreements and may only use your data for specified purposes.

5.2 Legal and Regulatory Requirements

Free88 may disclose your personal information when legally required by:

• A court order or valid legal process in Malaysia.
• Regulatory authorities and law enforcement agencies with applicable jurisdiction.
• Anti-money laundering (AML) compliance requirements and international financial standards.

5.3 Protection of Legitimate Interests

In rare cases, we may need to share information to prevent serious harm, protect the safety of other users, or defend free88's legal rights in court proceedings.

5.4 Business Transfers

In the event of any merger, acquisition, or sale of free88 assets, user information may be transferred as part of the business assets. Users will be notified in advance before any such transfer takes place, and the new privacy policy of the receiving party will be shared.

6 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. free88 fully respects and facilitates the exercise of these rights.

7 Cookie Policy

The free88 website and app use cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.

7.1 Types of Cookies Used

7.2 Managing Cookies

You can control and manage cookies through your internet browser settings. Please note that disabling essential cookies may affect platform functionality and your user experience. Analytics and preference cookies can be turned off without affecting the platform's core functionality.

8 Data Retention Period

Free88 only retains your personal information for as long as it is necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

8.1 Standard Retention Periods

• Active Account Data: Retained for the lifetime of your active account plus 7 years after account closure to meet financial audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's Companies Act and financial regulations.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution.
• Technical Log Data: Retained for 90 days for security purposes and technical troubleshooting.
• KYC Documents: Retained for 6 years after the business relationship ends in accordance with anti-money laundering requirements.

8.2 Data Deletion

Once the retention period expires, your data will be securely deleted using industry-recognised data deletion methods. Data held in backup systems will also be deleted in the next scheduled backup update cycle.

9 Links to Third-Party Websites

The free88 platform may contain links or integrations with third-party services such as licensed game providers, payment processors and eWallet providers. This Privacy Policy applies solely to the free88 platform.

When you click links to third-party websites or services, you will be subject to their respective privacy policies, which may differ from ours. free88 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them. If you have any concerns about how our service providers handle your data, please contact us and we will share what information we are able to.

10 Changes to the Privacy Policy

Free88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

10.1 Notice of Changes

For material amendments, we will provide appropriate notice through one or more of the following methods:

• A clear notice on the homepage or login page of the free88 platform.
• Notification email sent to your registered email address.
• In-app notifications via the free88 mobile app.
• Update the "Effective Date" at the top of this document.

10.2 Continued Consent

Your continued use of the free88 platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using the platform.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Previous versions of the Privacy Policy can be requested by emailing our compliance team.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the free88 data protection team is ready to assist you.

11.1 Communication Channels

• Live Chat: Available directly within the free88 platform — the fastest way to get an immediate response.
• Data Protection Email: [email protected] — include "Privacy Policy Inquiry" in your subject line.
• Response Time: Privacy-related requests will be processed within 14 business days of receipt.

11.2 Complaints to Authorities

If you believe that free88 has not handled your complaint or request satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your country.